Privacy & Cookies Policy

Last updated: 22 August 2026

1. Who is responsible for your data

Cherry Picker Hire Ltd is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 14669423, with our registered office at 33 Sycamore Grove, Trowbridge, Wiltshire, BA14 0JB.

For anything to do with your personal information — questions, requests or complaints — contact us at info@cherrypickerhire.me or on 07473 841141, or write to us at the address above.

We are a small business and do not have a statutory Data Protection Officer. Enquiries are handled by the company directors.

2. What we collect

When you send us an enquiry

The enquiry form on this site asks for:

• Your name, email address and telephone number — required, so that we can reply to you.
• The address of the site where the work is to be done — optional. Every part of it (street, town, county, postcode) can be left blank, though giving it lets us price the journey accurately.
• Details of the hire — half day or full day, the slot you would prefer, your preferred date, and your description of the job.
• Photographs of the job — optional; see section 4.
• Your confirmation that we may use these details to reply to you.

We also record the IP address the enquiry was sent from, and include it in the email we receive. We use it only to trace and block abuse of the form.

When you contact us in other ways

If you call, email, text or message us, we hold whatever you choose to tell us, together with your phone number or email address and a record of the conversation where we need one to do the job.

When you simply visit the site

Our hosting provider keeps standard server logs. These typically record the IP address of the visitor, the date and time, the pages requested and the browser used. They are generated automatically by the web server, are used for security and technical diagnostics, and are not linked by us to any individual.

The site itself does not set any cookies of its own, does not use website analytics, and does not track you across other websites. The one exception is Google advertising, covered in section 9.

What we never ask for

We never ask for payment card or bank details through this website, and you should not send them to us by email. If anyone asks you to, it is not us. The whole site runs over an encrypted HTTPS connection.

3. Why we use it, and our lawful basis

Under the UK GDPR we must have a lawful basis for using your personal information. Ours are set out below.

We do not send marketing emails or newsletters, and we do not add enquirers to any mailing list. If we ever start, we will ask you first.

4. Photographs you send us

You can attach photographs of the job to your enquiry. They are genuinely useful — they let us judge the height, the access and the ground before we arrive.

Your photographs are not stored on this website. There is no folder of customer photographs on our hosting, and no web address that anyone could use to reach one. They reach us as attachments in our email inbox and are kept with your enquiry — see section 7.

• Photographs of a property, and any people or vehicles that happen to be in shot, may themselves be personal data. Please avoid including people where you can, and do not send photographs of anyone else’s property without their agreement.
• Photographs may carry hidden data such as the location where they were taken. We do not use it, but it travels with the file.
• We use your photographs only to quote for and plan your job. We will not publish them in our gallery, on social media or anywhere else without asking you first.

5. Who we share it with

We do not sell your personal information, and we do not share it for anyone else’s marketing.

We share it only with the following, and only so far as each needs it:

• Zenbox sp. z o.o. — our website hosting and email provider. Your enquiry is processed on their web server and delivered to our mailbox, which is also hosted by them, so your message and any photographs are stored on their systems.
• Google Ireland Limited — if, and only if, you accept advertising cookies. Google then tells us how our adverts perform. See section 9.
• Our accountant — invoices and payment records, for bookkeeping and tax.
• Our insurers, brokers and, if it ever proves necessary, our legal advisers — where there is an incident, a claim or a dispute connected with a hire.
• Public authorities — such as HMRC or the Health and Safety Executive, where we are required by law to provide information.

6. Where your data is held

Our website and email are hosted by Zenbox, whose servers are located in Poznań, Poland. Poland is in the European Economic Area, which the UK Government has formally recognised as providing an adequate level of protection for personal data, so no additional safeguard is required for that transfer.

If you accept advertising cookies, data associated with them may be processed by Google outside the UK and the EEA. Google states that it relies on the UK International Data Transfer Addendum and the European Commission’s Standard Contractual Clauses for those transfers.

7. How long we keep it

When a retention period ends we delete the information or, where deletion is not immediately practical, put it beyond use.

8. Your rights

Under the UK GDPR you have the right to:

• be told how we use your information — that is what this page is for;
• get a copy of the personal information we hold about you;
• have it corrected if it is wrong or incomplete;
• have it erased, where we have no continuing reason to keep it;
• restrict how we use it while a question about it is resolved;
• object to us using it where we rely on legitimate interests;
• receive it in a portable format, where we rely on your consent or on a contract and process it by computer; and
• withdraw your consent at any time, where consent is what we rely on. Withdrawing it does not affect anything done beforehand.

To use any of these rights, email info@cherrypickerhire.me or write to us at the address in section 1. We will respond within one month. There is no charge unless a request is manifestly unfounded or excessive.

We may ask you to confirm your identity first, so that we do not disclose someone’s details to the wrong person.

9. Cookies

A cookie is a small file a website asks your browser to store. This site keeps its use of them to a minimum.

Nothing is set until you choose

When you first arrive, a banner asks whether you accept advertising cookies. Until you accept, Google’s advertising cookies are switched off — we use Google Consent Mode, which tells Google to hold back storage until consent is given. If you decline, they stay off.

What is set, and when

We do not use website analytics, heatmaps, session recording, social media pixels or live chat, none of which set anything on this site.

Changing your mind

You can withdraw your consent at any time by clearing this website’s data in your browser, which removes your saved answer and brings the banner back. You can also block or delete cookies through your browser settings, or use its private browsing mode. Blocking them will not stop any part of this website from working.

Google explains what it does with advertising data at policies.google.com/technologies/partner-sites.

10. Complaints

If you are unhappy with how we have handled your personal information, please tell us first — email info@cherrypickerhire.me and we will look into it.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office. Their current contact details and the complaints process are at ico.org.uk/make-a-complaint. Complaining to us first does not affect that right.

11. Changes to this policy

We may update this policy as our business or the law changes. The version on this page is always the current one, and the date at the top shows when it last changed.